TERMS AND CONDITIONS

This is an important area of our website. Please read it carefully as it contains important information. When you use or buy products from our website you are agreeing to these terms and conditions.

WHO WE ARE

This website is owned and operated by Hersheson Products Limited ('Hershesons' or 'us' or 'we'). Registered office: 30 City Road, London EC1Y 2AB, Registered number: 04891616 (England), VAT number: 821909430.

If you have any questions about these terms & conditions or our website, please email us at support@hershesons.com.

LICENCE

Unless otherwise stated all rights, including trade marks and copyright, in this website are owned by Hershesons, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. You are permitted to print or download extracts from this website, provided that it is solely for your own personal, non-commercial use. However, you may not modify, delete, distribute or post anything on this website for any purpose and no part of this website may be stored in any other website or otherwise made available to the public without our written permission. If you breach these terms and conditions your permission to use this site terminates automatically and you must destroy any printed or downloaded extracts.

PRIVACY POLICY

Please read our privacy policy carefully as it explains our practices regarding the personal data we collect from you, or that you provide to us, or that will be processed by us.

ELIGIBILITY

In order to make a purchase through the Hershesons website or to use some of the services or features made available to you on our website you will be required to register. Your registration is for your own individual use and you are not permitted to share your user name or password.

When you register, you will be required to provide information about yourself including, your name, telephone number and email address; you warrant that any information you submit is true, accurate, current and complete in all respects. You are required to notify us immediately should any of your details change.

When ordering items, you will be required to provide payment details. You warrant that the payment details you provide are valid and correct and that you are the person referred to in the billing information provided.

By ordering on our website you warrant that you are at least 18 years old and can lawfully enter into binding contracts under English law.

This website is directed solely at consumers who access it from the UK and currently we do not accept orders from non-UK residents. However, if you are not a UK resident and would like more information about how you can purchase our products in your country, please email us at support@hershesons.com.

ACCURACY OF CONTENT

We have taken great care to ensure that details, descriptions and prices quoted are accurate. We will only accept orders if there are no material errors in the description of the products or its price as advertised on this website. Please be aware that the packaging may vary from that shown, the weights and dimensions are approximate only and colours may vary due to monitor settings. All items are subject to availability.

PRICES & PAYMENT

Prices are shown inclusive of VAT and exclusive of delivery charges. The total cost of your order will be (i) the price of the products ordered, (ii) VAT at the current rate and (iii) delivery charges as set out in the delivery options section of this website.

Payment can be made by: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, Amex. Payment will be debited when your order is despatched. You confirm that the credit or debit card being used is yours. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delay or non-delivery of product if the card issuer of your payment card refuses to pay or does not authorise the payment. We retain the legal ownership until full payment has been received and title will transfer back to us if we refund you. Risk in the products transfers to you on delivery.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will confirm receipt of your order by e-mail as soon as possible. If we are unable to fulfill your order following this acknowledgement, we will contact you by e-mail or telephone. Our acceptance of your order will take place on despatch of the product(s) ordered. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. If you require any information regarding an order please email support@hershesons.com. We reserve the right to reject any offer to purchase by you at any time.

DELIVERY

We will deliver the product in accordance with the delivery option selected by you and in any case no later than 30 days. Please view our delivery options for full details. Working days exclude Saturday, Sunday and Bank holidays. Any delivery timescales are indicative only.

INSPECTION

Please inspect the product on receipt and check that everything in the delivery note is included. Unless you notify us upon receipt that there is a problem and cancel the order in accordance with your cancellation right or you return the goods in accordance with our returns policy and procedure, you will be deemed to have accepted the order and we shall be under no obligation to accept any rejection at a later date. This does not affect your statutory rights.

CONSUMER RIGHTS

If you are a consumer you can cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return products please see our returns policy and procedure. You can submit your cancellation notice by email to our customer services department at support@hershesons.com or in writing to:

Customer services, Hershesons, 45 Conduit street, London W1S 2YN

This does not affect your statutory rights.

RETURNS

Please view our returns policy for full details of how to return your goods.

LIMITATION OF LIABILITY

Hershesons makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, and except to the extent such warranties are not legally excludable. To the fullest extent permissible Hershesons, its group companies, officers, directors, employees, shareholders or agents exclude liability for any amount or kind of loss or damage that may result to you or a third party, including but not limited to (i) loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; (ii) loss of data or use of data (iii) consequential, special, direct or indirect loss or damage; and loss or damages of any kind: incurred as a result of dealings with or the presence of the website or off-website links; which may arise from the use of any of the information contained in any of the materials on this website, caused to computer equipment as a result of using this website, caused by access delays or interruptions to the website, computer viruses, system failure or any malfunction which may occur in connection with your use of our website, any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Hershesons’ reasonable control.

The materials on our website are provided "as is" and Hershesons disclaims all warranties, express or implied, to the maximum extent permitted by law. Links appearing on this website are for your convenience and information only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

This does not exclude or limit our liability in any way for: (i) death or personal injury caused by its negligence; (ii) fraudulent misrepresentation; (iii) s2(3) of the Consumer Protection Act 1987; or (iv) any other type of liability which cannot by law be excluded or limited.

COMPLAINTS & CONTACT INFORMATION

If you wish to contact us about any matter in regard to the products, please email us at support@hershesons.com or write to us at:

Customer Services, Hershesons, 45 Conduit street, London W1S 2YN

When using our site you accept that our communications will be mainly electronic and that we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this means of communication and that it complies with any legal requirements to provide such communications in writing.

NON-WAIVER

No delay or failure by us in exercising any right, power or remedy shall impair or be construed as a waiver of such right, power or remedy or of any other right, power or remedy.

SEVERABILITY

If any provision of these terms and conditions is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect or impair: the legality, validity or enforceability in that jurisdiction of any other provision of these terms and conditions; or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these terms and conditions.

TRANSFER OF OUR RIGHTS AN OBLIGATIONS

We can assign, sub-licence, sub-contract, delegate, share or part with any of our rights or obligations which arise under these terms and conditions to any third party without your prior written consent.

ENTIRE AGREEMENT

These terms and conditions and any documents expressly referred in them constitute the entire agreement between us and supersedes any previous agreement or arrangement between us relating to the subject matter of any contracts between us. We agree that we have not entered into any such contracts in reliance upon any statement, representation, covenant, warranty, undertaking or understanding (whether negligently or innocently made) of any person (whether party to this Agreement or not) except as expressly set out in these terms and conditions. Nothing in this clause shall exclude any liability for fraud or fraudulent misrepresentation.

OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions at any time and without notice and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by and construed in accordance with English law. Disputes arising in connection with any such contact, contract or usage shall be the subject of the exclusive jurisdiction of the courts of England and Wales.



PRIVACY POLICY

Please read our privacy policy carefully. This privacy policy is part of our terms and conditions and explains our practices regarding the personal data we collect from you, or that you provide to us or that will be processed by us.

WHO WE ARE

Hersheson Products Limited is the data controller for the purposes of the Data Protection Act 1998.

INFORMATION WE MAY COLLECT FROM YOU

  • In order to register you will have to provide details including your name, address, telephone number and email address.

  • If you contact us we may keep a record of that correspondence.

  • We may ask you to complete surveys which we will use for research purposes and to improve our services to you.

  • Details of transactions you carry out through our website.

  • Details of your visits to our site (including traffic data, location data, weblogs) and the resources you access.

USE OF YOUR PERSONAL DATA

We use your personal data to:

  • enable us to fulfill your order and carry out our contracting with you.

  • provide you with information, products or services that you request from us or (where you have consented) which we feel may be of interest to you.

  • notify you of changes to our services.

  • allow you to use the interactive features on our site, if you choose to do so.

  • answer any questions you have about using our website and to notify you about the status of your order.

  • make sure your order is delivered correctly and to maintain your account.

We also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers, but this is statistical data and does not identify individual users.

DATA SECURITY

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site as transmission via the internet is never completely secure; any transmission is at your own risk. Once we have received your information all the information you provide us is stored on secured servers. All payment transactions will be encrypted. Please keep usernames and passwords confidential.

DIRECT MARKETING

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, SMS post or telephone. .When registering you can also choose to receive such information from other carefully selected companies.

You have the right to ask us to stop processing your personal data for marketing purposes at any time by contacting us at support@hershesons.com.

DISCLOSURE OF INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined under s.1159 of the Companies Act 2006. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller buyer and if Hershesons sells substantially all its assets customer personal data will be one of the assets transferred. We may disclose your personal information to third parties to provide you with information, products or services that you request from us, to comply with any legal obligation, to enforce our terms and conditions, or to protect the rights property or safety of Hershesons, our customers or others. The data we collect from you may be transferred to and stored outside of the European Economic Area or processed by staff outside of the EEA. Such staff may be engaged in web fulfillment of your order, the processing of payment details and provision of web hosting and other support services. By submitting data you agree to this transfer storing and processing. We will take reasonable steps to ensure that your data is adequately protected.

COOKIES

We may collect data about you by using a cookie file which is stored on the hard drive of your computer. Cookies allow us to: recognise your computer when you access www.hershesons.com and log into your account with your user name and password; and remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Hershesons account. Cookies help us deliver you a better and more personalised service.

You can refuse to accept cookies by adjusting your browser preferences. However, you may experience technical difficulties in using our website if you have disabled cookies and you will not be able to use this website to its full advantage.

ACCESS TO YOUR PERSONAL DATA

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised by contacting us in writing at Customer Services, Hershesons, 45 Conduit street, London W1S 2YN. We may charge a fee of up to £10 to meet out costs of providing this information.



RETURNS POLICY

COOLING-OFF PERIOD

If you are a consumer you can cancel your order within seven working days from the day after the date the goods were delivered if you send us a notice of cancellation in writing. For health and safety reasons you must return the goods to us in their original, unopened and unused condition. If you have cancelled your contract within this cooling off period your payment for the goods will be refunded by Hershesons as soon as possible by the original payment method, and no later than 30 working days from the date of cancellation. Please note that delivery charges are not refunded and you will be responsible for the cost or returning the item to us.

DEFECTIVE GOODS

If you are a consumer you have the right to return faulty goods within a reasonable period of time. Where replacement of faulty goods in no longer possible due to, for example to non-continuance of the product, returned defective products shall be refunded in full including delivery charges and the cost of returning the item to us.

Please follow the returns process outlined below.

Your statutory rights are not affected.

WARRANTY

Our electrical items are warranted for a period of one year from the date of purchase against any material defects in workmanship or materials.

You will need your original proof of purchase and any return charges are not covered.

This warranty is valid only if this product has been purchased from Hershesons in the UK. Where your electrical item has been purchased from a third party distributor; in this instance your consumer rights would lie with the point of sale.

The tool is not warranted against abuse, misuse and damage, or from daily use wear and tear beyond life expectancy of major componentry.

Irons and wands should last up to approximately 2500 hours.

To claim on the warranty please refer to the instructions contained in the packaging of your electrical item or e-mail our customer services team on support@hershesons.com for further details.

Your statutory rights are not affected.

RETURN PROCESS

If you wish to return an item, please email our customer services team at support@hershesons.com to obtain a returns authorisation number. You will need to provide: (i) full details of your customer order number, (ii) details of the items you wish to return, (iii) whether you would like a refund, replacement or exchange, and (iv) the reasons for the return. We will then send you a returns authorisation e-mail.

To ensure that your return is processed please ensure that: (i) your returns authorisation number is included with your return package, (ii) the goods are wrapped securely in the same outer packaging in which you received them, (iii) your package is sent by recorded delivery (retaining your recorded delivery receipt as proof of postage) to the address indicated on the returns authorisation email.

Your statutory rights are not affected.