If you wish to return an item, please email our customer services team at email@example.com to obtain a returns authorisation number. You will need to provide: (i) full details of your customer order number, (ii) details of the items you wish to return, (iii) whether you would like a refund, replacement or exchange, and (iv) the reasons for the return. We will then send you a returns authorisation e-mail with an address for returning goods. If returned to an alternative, unauthorised address you are liable to a £5 processing and handling fee.
To ensure that your return is processed please ensure that: (i) your returns authorisation number is included with your return package, (ii) the goods are wrapped securely in the same outer packaging in which you received them, (iii) your package is sent by recorded delivery (retaining your recorded delivery receipt as proof of postage) to the address indicated on the returns authorisation email.
Shipping Abroad Policy
We offer an international shipping service to selected countries outside the UK. If your country does not appear on the list you can request delivery prices by emailing firstname.lastname@example.org. All abroad orders will be sent by Royal Mail and cannot be tracked for the whole duration of the shipping, however a signature on delivery will be required. If you would like to request a separate courier service please email email@example.com to obtain a quote. For select countries outside the EU, delivery charges will reflect any custom delays and costs occurred.
For orders placed abroad we may request additional ID or Proof of address and you will be contacted by email if required and any details requested for will be kept safe and secure. Any exchanges or returns for orders abroad can be processed at your own cost.
The last order date for delivery before Christmas is Friday 21st December before 12.30pm. We need to make it clear that the customer will need to be at the address to receive the order on Monday 24th December. Overseas orders will depend on destination and dispatch method.
After all orders are made an email confirmation will be sent to you. Before orders are processed on delivery our Merchant Bank conducts security checks to verify all transactions made through our payment server- both the card details provided and the cardholders billing/card registered address. During this process if any checks are unsuccessful we are required to ask customers for a form of ID and verification of the card details provided before safely processing the order. To protect both our company and customers any orders requiring ID will still be debited from your account but pending until an email notification from firstname.lastname@example.org has been acknowledge and relevant details provided to process the order.
Delivery to the UK Mainland will be a next working day insured express courier service. Delivery charge will be subject to the weight of the order. All delivery timescales are subject to product and delivery slot availability.
Signed acknowledgement of receipt will be required. If a receipt cannot be obtained, a card will be left with a contact number for you to collect the goods from the local courier’s depot or request another delivery date. If not contacted, DPD will then attempt to deliver again the same day and the following day between 9-5pm without a specified time and unfortunately if still unsuccessful orders will be sent back to our warehouse and we would have to charge for re-delivery.
Signatures will be required when delivered, unless you wish to make other arrangements through email@example.com. Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbor or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.
Normal British mainland delivery is the next working day providing your order is placed by 12:00.
Delivery to some postcodes in Scotland may take 48 hours.
The goods will not be held by the local courier for longer than five days, after which, they will be returned to us to await your further instructions. You will be charged the courier's return carriage rates and later re-dispatch costs.
We do our best to estimate delivery times accurately and to deliver your goods in accordance with the delivery option selected by you. However, Hershesons cannot guarantee delivery times, which are indicative and for your information only.
Other UK Locations include Northern Ireland, Isle of Wight, Scottish Highlands, Channel Islands, etc.
Higher charges apply depending on the delivery destination. For more information please contact firstname.lastname@example.org